Refund Policy

Our Commitment to Customer Satisfaction

At Neel Networks, we're committed to providing our customers with the best possible web solutions. However, we understand that sometimes you may need to request a refund. This Refund Policy sets out the terms and conditions under which we'll issue refunds for our services.


Scope of Our Refund Policy

Our refund policy covers our range of web solution services, such as web design, web development, website maintenance, graphic design, digital marketing, SEO, SMO and other associated services. Please note that this policy does not cover any third-party products or services that we may suggest or incorporate into our solutions.


Refund Requests

To request a refund, please contact our customer support team at support@neelnetworks.com. We'll review your request and respond as quickly as possible. Please note that we may require additional information from you to process your refund.


REFUND ELIGIBILITY:

Refunds may be granted in the following situations:

  1. Service not provided: If we fail to provide the service you purchased from us, you may be eligible for a refund.
  2. Service not as described: If the service you received is materially different from what was described on our website or in our proposal, you may be eligible for a refund.
  3. Technical issues: If you experience technical issues that we are unable to resolve, you may be eligible for a refund.

Refund Amount

Refund amounts will be determined based on the nature of the refund request and the services that were provided. In some cases, a partial refund may be granted if only part of the service was not provided or was not as described.


Refund Processing

Once we approve your refund request, we'll process your refund as quickly as possible. Please note that it may take up to 10 business days for the refund to appear in your account.


Changes to Our Refund Policy

We reserve the right to modify or amend this Refund Policy at any time. If we make any material changes, we'll notify you by posting the updated policy on our website.

If you have any questions about our Refund Policy, please contact our customer support team at support@neelnetworks.com

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