Technical Support and Services

At Neel Networks, we provide comprehensive technical support and services to ensure the smooth operation of your website. Our offerings include:

  • Server Maintenance: Ensuring that the web server hosting the website is up and running smoothly. This includes monitoring server health, applying security patches, and optimizing server performance.
  • Security Monitoring and Threat Response: Constantly monitoring the website for spamming activity, hacking attempts, and virus/malware attacks. If such threats are detected, taking immediate action to mitigate and remove them to ensure the website's security.
  • Minor Content Updates: While technical support primarily focuses on the technical aspects, it may also include minor content updates such as changing contact details, email addresses, or updating information on the website's contact page.
  • Email Form Support: Assisting with the functionality and validation of email forms on the website, ensuring they work correctly and troubleshooting any issues related to form submissions.
  • Email Configuration Support: Providing support for email-related issues, including setting up email accounts, email forwarding, and resolving problems with email delivery or configuration.
  • Uptime Monitoring: Continuous monitoring to ensure that the website is accessible to users without any significant downtime. If downtime occurs, the support team works to resolve the issue quickly.
  • Security Updates: Keeping the website and its components (such as content management systems, plugins, and themes) up-to-date with the latest security patches to protect against vulnerabilities and potential threats.
  • Backup and Recovery: Regularly backing up website data and having a plan in place for data recovery in case of data loss or a security breach.
  • Troubleshooting: Identifying and resolving technical issues that may arise, such as broken links, error messages, or database connectivity problems.
  • DNS Management: Managing domain name settings and resolving DNS-related issues to ensure that the website's domain points to the correct server.
  • SSL Certificate Management: Ensuring that SSL certificates are properly installed and renewed to provide secure HTTPS connections for users.
  • Load Balancing: Implementing and managing load balancing solutions to distribute traffic evenly across multiple servers, improving website performance and reliability.
  • Database Management: Ensuring the proper functioning of databases associated with the website, including backup, optimization, and data integrity.
  • Server and Software Updates: Keeping the server's operating system and web server software up-to-date to benefit from the latest features, bug fixes, and security enhancements.
  • Monitoring and Alerts: Setting up monitoring systems to detect issues proactively and receive alerts when anomalies or problems occur.
  • Technical Support: Providing responsive customer support to address technical inquiries, issues, and requests from website owners or administrators.

Your website's success is our mission. Explore our comprehensive technical support services to see how we can enhance your online presence and provide you with the technical excellence your website deserves.

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