Prepaid Website Support Hours for When You Need Them
Expert help with your website, without a monthly retainer and without a fresh quotation for every small task. You purchase a block of hours, send work whenever it arises, and only the time actually spent is deducted.
How Prepaid Support Hours Work
A straightforward arrangement, from purchasing the hours through to the work being completed, with nothing deducted without your agreement.
You choose a block of hours
Select the package that suits your website and the kind of help you expect to need. There is no monthly commitment attached to it.
You send work whenever it arises
Fixes, updates, improvements and technical questions, by email or WhatsApp, one at a time or several together, whichever suits you.
We estimate before starting
We review the request and confirm how long we expect it to take. No time is deducted until you have agreed to it.
We carry out the work
The same in-house team that builds our websites does the work, so you are not passed to an outsourced helpdesk.
You see what was used
Each task is recorded against your balance, billed in half-hour units, with only the actual time taken deducted.
Unused hours simply wait
Nothing expires. If a quiet month passes with no requests, your balance is exactly where you left it.
Who Prepaid Support Hours Are For
They suit anyone who needs dependable technical help without the overhead of a retainer or the delay of quoting each small job separately.
- Businesses that need occasional help rather than continuous work.
- Marketing teams who need something changed quickly and reliably.
- Websites built by another agency or developer who is no longer available.
- Owners who would rather not commit to a monthly fee for unpredictable needs.
- WordPress, Shopify, WooCommerce, PHP, Laravel and MERN projects alike.
- Anyone who prefers to use support at their own pace.
Where a website needs steady attention rather than occasional help, our maintenance and support service is usually the better value, and we would say so.
Questions We Are Often Asked
If something is not covered here, please do contact us. We would much rather explain it now than leave you uncertain.
Check your business health ↗Do unused hours expire?
No. Your balance remains until you use it. We would rather you called on us when there is genuinely something to do than felt pressed into finding work to fill a month.
Can you support a website somebody else built?
Yes, and a good share of this work is exactly that. We review the website first to confirm we can support it properly, particularly where the setup is unusual or heavily customised.
How is time counted?
In half-hour units, with only the time genuinely spent deducted. Every task is estimated and agreed with you before it begins, so nothing is taken from your balance unexpectedly.
What if a task turns out to be larger than expected?
We stop and tell you. If something proves to be a development project rather than a support task, we will say so and quote it separately rather than quietly consuming your hours.